Frank Haywood had joined the ” I got your money now go away” group of businessmen. But the damage done was more than that and the main focus of this post.

People like Frank Haywood fail to realize that people do care about how they are treated and will share bad experiences with others. Much like I am doing now and have done in the past. When Frank haywood told me I would get a peice of software worth $125 and then refused to provide it to me, I shared that with my readers. Not out of spite, but because I did not want others to get cheated in the same way.

People who do operate their business in the “Frank Haywood manner” often get angry when they see negative comments about them in print. they scream that people are being vindictive or dishonest when the reality is that the information is 100% true!

People share experiences because they wish to spare other the same treatment. Or because they do not wish others to feel the same way they felt. I shared with my readers when I cancelled my PLRCodeMine membership because things were always late, quality was very poor, and promise after promise were never fulfilled.

I did this because this blog, and others like it are venues for people to provide an accurate assessment of a person or a business. If the feelings are positive then good things are written and the person or his business are greatly helped. That is a good thing.

But when people run their businesses incorrectly, or do not deliver what was promised, then negative things are written and the person and their business often suffer.

I believe that is fair. When I research a potential product or business, I want to be given honest information, both good and bad. When all I get is information from the business itself, then I rarely get the full picture or all the information.

Credibility is important and should be guarded and protected at all costs. Do yourself a favor. Read this post and others again and see just how people like Frank haywood and others went wrong. Then using these failings as a guideline, adopt policies and processes that actually help your customer and your business. Strive for a win win.

If you’re reading this Frank haywood, maybe you can do the same thing and start operating a business that treats customers right. If you do that and advertise it, maybe you can get your reputation back. I say maybe because sometimes too much damage is already done.

The Customer Service Training Blog
http://www.customerservicetrainingblog.com

Frank Haywood and We’re Bazaar have done a lot of things wrong from failure to deliver products purchased to non support to ignoring customer inquiries and delivering promised products late. This is not an opinion but rather the results of personal experiences with Frank Haywood and We’re Bazaar. But now, Frank Haywood is telling us that was because he hired the wrong people to do these tasks and that is the reason for his problems.

Frank Haywood even admits these people have caused damage to his business and reputation. And that is precisely why you need to have the right people and procedures in place from the start and monitor your business every step of the way.

Frank Haywood is 100% right when he says that no one person can do everything right or be an expert on every aspect of operating an internet business. But he is also 100% right in the fact that when people do ot do their jobs, it is the business and it’s owner who suffers, not that individual.

Let’s say your business, Acme Widgits hires Herb Gowillowitz to be in charge of product delivery and customer support. All Acme’s customers see is that they are not getting the support they need or their products delivered if herb is not doing his job. they don’t even kow who Herb is or what he is supposed to be doing. All they know is that they are not getting what they feel they are entitled to. So Acme gets the bad reputation not Herb.

Is this the problem with Frank Haywood and We’re Bazaar? It could be although I really have my doubts because this has been going on for at least 2 years and probably longer. Which means that even if Frank Haywood hired the wrong person or people, he was not monitoring the business as he should. Frank Haywoods blog posts center on quick profitability and other money oriented things and little on customer satisfaction so we remain suspect. When he says it is alright to deliver flawed products in order to get them out fast, that concerns us.

But he is right about hiring quality people. But even if you do hire the very best and brightest, it is the responsibility of the business owner to monitor their performance and effectiveness because it is the business, and not the individual, who will bear the damage long term.

Just ask Frank Haywood and We’re Bazaar. They realize this first hand. Now let’s see if they actually do anything about it!

The Customer Service Training Institute
http://www.infowhse.com

The key rule of thumb should be: “If you say you are going to do something, then just do it”

Every time you promise something and fail to deliver, your integrity comes into question. Once that happens, it is a slippery slope downhill from that point. Let me give you the perfect example on how broken promises can lead to loss of business.

A long time ago I happened to run across a blog operated by a gentleman named Frank haywood. You probably have read a few posts about him in the past. His blog was informative and nicely written. It was honest and written in a great style. I bought a few of his product and found them useful and well supported.

It got to the point that if Frank haywood promoted something, I bought it. Then he started doing something that was annoying at first then downright frustrating later.

He started promising things and not delivering. He promised me a free product if I purchased another. That was 2 years ago and I am still waiting. Then ther were the support requests that went unanswered. Product release deadlines that came and went. Promised bonuses for his membership site that were always a month or so away keeping you paying dues that much longer and still they never came.

I am not sure why these things atrted happening but I know they have soured me on the relationship to the point where I will likely never buy anything from him again. And that is a shame.

You see, when we deal with a business, we have an expectation of getting what we feel we are entitled to. When someone promises us something, we have the right to expect that the promise was made in good faith and that it will be honored. When that doesnt happen, we feel cheated or taken advantage of.

A business is only as good as ow their customers feel about it. Reputations are created due to past treatment of customers and how those customers reacted to that treatment. There are many business who have built their business on customer service alone! The fact that the customer relationship is so important is lost on people like Frank Haywood.

There is no magic wand that you can use to create a good reputation. It is not that hard, though. Do what is right by your customers. Provide great service, great support, and provide value to them whenever you have the chance. If you make a commitment to them, honor it. No matter what it might cost you to do so. If something keeps you from fulfilling a promise, then take the time to explain to them what happened and how you intend to make it up to them.

customers will put up with an occasional lapse of service or problem but they will not put up with the constant abuse and disappointment that people like Frank haywood put on their customers. Just as I will likely never purchase anything from Frank haywood or his company We’re Bazaar again, your customers might very well do the same with you and your business.

Make a commitment right here and now to improve your customer service, stand behind your promises and give the customer the respect he or she is entitled to. It’s just the right thing to do for so many reasons…..

The Customer Service Training Institute
http://www.infowhse.com

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    In past posts, we have talked about him failing to deliver products he has promised. We have talked about him blocking and deleting negative comments and only posting priase and positive testamonials so that his customers, and new ones never get the “real picture”. We have also talked about him not replying to messages, not answering support questions when his products do not work, and other routine customer support issues that go unaddressed.

     While it may seem that I am picking on Frank haywood, I most certainly am not. I am just reporting actual personal experiences. I am not acting on reports from others or unsubstantiated stories or gossip. This is 100% my personal experiences with Frank Haywood and We’re Bazaar.

     Almost two years ago I purchased a product and was supposed to receive another product worth $125 free. Here it is almost two years later and I have yet to receive it. Frank no longer replies to e-mails asking when the product is going to be sent. No offer to refund or anything else either. Just total unresponsiveness. Personal experience. Fact, not fiction.

     Lately I placed a support ticket for a problem with his product. A week later and no reply. Others have gone months without replies. Personal experience. Fact, not fiction.

     I am writing this to give examples of what many businesses do today when it comes to their customers. Frank haywood has a lot of product and services now and he keeps opening up more every year. While this is good for business, if you fail to support your customers as you grow, that is not a good thing.

     Another thing that Frank Haywood seems to love to do is give a dealine for something and then not meet that deadline. He will promise a product by next week and then 3 weeks later you are still waiting! Join his software Membership site (PLR codeMine) and you will experience this first hand. For 3 months he has been promising something  to his members as a free bonus and it still hasn’t been provided yet! But he keeps on accepting those monthly payments, doesn’t he?

     I think what really bothers me is that he admits to all of this with a somewhat recent blog post where he says you should not wait until the bugs are addressed before you release something. He says just go and release something even if it is not ready! make a deadline and then don’t meet it because it just makes the product more desireable. He points out that when people want something they can’t have, they will buy it faster when it does arrive!

     I don’t like the way Frank Haywood runs his business but I am powerless to get things to change. I should also say that Fran haywood is not alone in the way he does business. there arre many people who operate their business by always dangling a “carrot” in front of people just to get them to buy. But I question the long term consequences of this type of behavior.

    You see, Customer Service is not a “just for tday” exercise. Customer Service is an experience that builds over time. The customers feelings about your business change every time the two of you interact. You either exceed the customer expectation or you disappoint them. Each time you disappoint a customer, you run the risk of losing them.

     Once that happens, all the slick marketing and copyrighting will not bring them back. Trust me, Frank. You need to change the way you treat your customers. It will benefit you and your busines in the end.

The Cutomer Service Training Institute
http://www.infowhse.com