Customer Service Training Skills Are Among
The Most Sought After Skills From Human Resource
Personnel in Virtually EVERY Industry or Job Segment!

People With Top Quality Customer Service Skills
Earn Higher Salaries & Enjoy More Job Stability &
Security Than Their Unskilled Co-Workers!

Displaying a Certificate Demonstrating Your
Dedication to Your Customers is a Very Effective
Way to Increase Business & Create Goodwill!

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Posts Tagged ‘customer service’


Expectations Do Not Equal Entitlement!

Over the last 45 years in business, I have seen a wide range of customer demands. From the person with a huge problem that wanted nothing to the person with the minor issue who demanded the world and then some. The truth is, in some circumstances people are deserving of some kind of settlement or [...]

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Customer Service Relationship Recovery!

When the damage has been done, there is nothing more important than how you react and make attempts to recover your reputation. In fact, it is often possible to gain a customer for life after something has gone horribly wrong! In our training module Service Recovery Skills we talk about what to do after the [...]

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When the Customer is WRONG!

Over the last 35-40 years, I have been involved in many situations where the customers have been flat out wrong. Not close calls or judgement situations, just flat out wrong. They might have been at fault, contributed to the problem, or have a false impression about what they were entitled to. But the one thing [...]

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Balancing Needs

We recently wrote a post about over delivering to your customers. That is, providing them with more than what they expect and giving them greter value. It was good advice and we still feel that way but we received a response that we felt had to be addressed. The response stated that sometimes overdelivering would [...]

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What No One Complains About………

Once you open for business, you will be subject to customer complaints of all shapes and sizes. “I don’t like this color”, “This was supposed to fit perfectly but I can see little gaps!”, and other comments. some will be valid and some will be absolutely ridiculous. But you have to address them all and [...]

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Credibility & Your Business!

Recently I ended a long term relationship with a vendor and Internet Marketer Frank Haywood. I did not do so lightly as I once got a lot from his blog and from his products. But then his blog changed from information to thinly veiled marketing hype, he didnt support the products he sold, and he [...]

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A Colonoscopy For Your Business!

OK< I can hear the comments coming already but just stop and think about this for a minute. We all know how important it is for us to keep in good health. A colonoscopy is just one of the recommended tests to help us find problems early and address them before they become serious and [...]

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A Valuable Business & Life Tip!

I attended a graduation ceremony at Boston College yesterday to watch my niece graduate. It was a hot day but the ceremony was very nice. What I really appreciated was the tone and message of the entire proceeding. It was in stark contrast to almost everything we see in the world today. In the remarks [...]

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The Value of Support

Products are products and most people have several options when it comes to purchasing them. They can decide on price, convenience, location, or other reasons. One of those reasons, a very important one, is after sales support. Yesterday, this blog, and one other we produce, were attacked by a hacker or someone who little better [...]

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Will You Be Ready?????

Open up a newspaper today or listen to a news program on television and you will likely hear that we are coming out of our recession and that people are starting to make purchases again. You hear talk about jobs being created and projections of improvement in virtually every industry. Are you ready to capitalize [...]

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