A lot of people tell us they don’t have the time to take new classes, read books, or learn something new. yet these same people tell us they want to update their customer service skills. While those two sentences might seem at odds with each other, we’ll still try to help! First of all, we [...]

Sometimes things happen right out of the blue and you wonder why. Then you look back and you wonder why the heck you didn’t think of that in the first place. It seems so obvious to you now and you kick yourself! We have all been through that and it is rarely a pleasent experience [...]

I recently stayed in a hotel and the experience made me wonder just a bit about how the staff could have possibly made it better. There were a few things that were wrong and when I brought these to the attention of the staff, their reply was always “What would you like me to do, [...]