Customer Service Training http://customerservicetrainingblog.com The Customer Service Training Institute Blog Fri, 23 Sep 2011 20:55:54 +0000 http://backend.userland.com/rss092 en Five Helpful Hints For Handling Unpleasant Customers

If you've been in business very long, you've likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is...]]> http://customerservicetrainingblog.com/2011/09/23/five-helpful-hints-for-handling-unpleasant-customers/ How to Alienate Customers, Loose Business and Look Foolish ? or ? Can You Spot The Difference?

How to Alienate Customers, Loose Business and Look Foolish ? or ? Can You Spot The Difference?

Have you ever heard of Jet2 airlines? Don?t worry if you haven?t, it seems...]]> http://customerservicetrainingblog.com/2011/09/22/how-to-alienate-customers-loose-business-and-look-foolish-or-can-you-spot-the-difference/ The Move Toward Customer Care

As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a "customer care" representative would be available shortly. At that moment, I...]]> http://customerservicetrainingblog.com/2011/09/21/the-move-toward-customer-care/ How Customer Care Promotes a Business

When it comes to business, the role effective customer care plays is paramount. It should be understood that the amount of importance one gives to customer service has a direct...]]> http://customerservicetrainingblog.com/2011/09/20/how-customer-care-promotes-a-business/ Have a Love Affair With your Customers! 5 Ways to Keep your Customer Romance Burning

As I have been finalizing my chapter on "WOW! Customer Service" in the upcoming book "Blueprint for Success and Survival" with Dr. Stephen Covey and Ken Blanchard, (Look...]]> http://customerservicetrainingblog.com/2011/09/19/have-a-love-affair-with-your-customers-5-ways-to-keep-your-customer-romance-burning/ Training Is A Huge Area

I train in a small but significant area.? I don't do IT Training ? it is not for me ? I don't engage well enough to enjoy it or for my learners to enjoy it.? I like...]]> http://customerservicetrainingblog.com/2011/09/18/training-is-a-huge-area/ Adjusting the Picture on Customer Focus

At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of...]]> http://customerservicetrainingblog.com/2011/09/17/adjusting-the-picture-on-customer-focus/ Tough Times Call for Tough Training

With the downturn in the market, good staff are still surprisingly hard to find, particularly at the operator level.



A colleague in the hospitality...]]> http://customerservicetrainingblog.com/2011/09/16/tough-times-call-for-tough-training/