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Customer Service Training Skills Are Among
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Dedication to Your Customers is a Very Effective
Way to Increase Business & Create Goodwill!

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Archive for the ‘General Information’ Category

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Expectations Do Not Equal Entitlement!

By infowhse on Tuesday, June 22nd, 2010 | No Comments

Over the last 45 years in business, I have seen a wide range of customer demands. From the person with a huge problem that wanted nothing to the person with the minor issue who demanded the world and then some. The truth is, in some circumstances people are deserving of some kind of settlement or [...]

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Customer Service Relationship Recovery!

By infowhse on Monday, June 21st, 2010 | No Comments

When the damage has been done, there is nothing more important than how you react and make attempts to recover your reputation. In fact, it is often possible to gain a customer for life after something has gone horribly wrong! In our training module Service Recovery Skills we talk about what to do after the [...]

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When the Customer is WRONG!

By infowhse on Saturday, June 19th, 2010 | No Comments

Over the last 35-40 years, I have been involved in many situations where the customers have been flat out wrong. Not close calls or judgement situations, just flat out wrong. They might have been at fault, contributed to the problem, or have a false impression about what they were entitled to. But the one thing [...]

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We’ve Been Working Hard For You!

By infowhse on Tuesday, June 15th, 2010 | No Comments

Sometimes Customer Service means more than having great service and great products. Take this blog for example. While it does market some truly great Customer Service Training products, it’s primary purpose and focus is to examine the entire customer experience and get people like you and I to think more like customers and less than [...]

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Balancing Needs

By infowhse on Monday, June 7th, 2010 | No Comments

We recently wrote a post about over delivering to your customers. That is, providing them with more than what they expect and giving them greter value. It was good advice and we still feel that way but we received a response that we felt had to be addressed. The response stated that sometimes overdelivering would [...]

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What No One Complains About………

By infowhse on Saturday, June 5th, 2010 | No Comments

Once you open for business, you will be subject to customer complaints of all shapes and sizes. “I don’t like this color”, “This was supposed to fit perfectly but I can see little gaps!”, and other comments. some will be valid and some will be absolutely ridiculous. But you have to address them all and [...]

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Credibility & Your Business!

By infowhse on Monday, May 31st, 2010 | No Comments

Recently I ended a long term relationship with a vendor and Internet Marketer Frank Haywood. I did not do so lightly as I once got a lot from his blog and from his products. But then his blog changed from information to thinly veiled marketing hype, he didnt support the products he sold, and he [...]

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A Colonoscopy For Your Business!

By infowhse on Friday, May 28th, 2010 | No Comments

OK< I can hear the comments coming already but just stop and think about this for a minute. We all know how important it is for us to keep in good health. A colonoscopy is just one of the recommended tests to help us find problems early and address them before they become serious and [...]

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