The fact is, however, that most of us could be successful if we took the time to learn the things people need to understand in order to be successful. In other words, we need to know what works and why it works.

Communication skills are required not only in our careers but in our personal lives as well. Show me someone who knows how to communicate and I’ll show you someone who has 90% of the success battle already won!

Think about that for a moment. How does someone become successful in their lives or career? They become successful because they have figured out how to give people what they want or need when they need it. Successful inventors design things that people need. successful managers product results by getting their people to do what is required. they do that by giving their employees what they need to succeed as well.

The basis for all types of success is communication. Being able to communicate with others to determine what they need or want so you will know what to do and how to do it.

Successful people do not live in a cacoon. they live in the real world surrounded by friends, family, co-workers, and other people. Those people who successful interact with others are the ones who become and stay successful. The loners and others who do not understand how to communicate effectively do not experience the rewards and joys of success and a full life.

The truly suprising thing is that it is not hard to get these skills and put them into practice. Anyone can learn them and they can do it at any age. It is never to early or too late to grasp these skills and start using them. There are training resources that are cost effecitve, easy to use, and produce quick results. Examples of some of these are over on the left of this page. But no matter how easy or cost effective some of these resources might be, they do require a certain level of commitment.

So I have a challenge for anyone reading this blog. It’s still early in this New Year and you can still make one important resolution. Make the time to learn these all important skills. We are not talking weeks or months of effort. If you really want to tackle this, you can get most of the skills you need in less than a week if you buckle down and really try.

So who out there is willing to sacrifice a week for a whole lifetime of more success?

Anyone??

David V. Greis
The Customer Service Training Institute
http://www.infowhse.com

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With sales training or technical training, we can measure sales growth and service income to justify training. But with Customer Service Training, we just can’t do that. Why?

Well, when customers leave because of a bad experience, they rarely tell us. So we have no idea which sales we lost that otherwise would have come our eway.

When customers have a bad experience, we don’t know if they told one person about it or 1,000 people. How many customers, and their future business, did we lose? $100 or $100,000????

When our reptation suffers because of poor customer service, how many people stay away, only to go to your competitionand maybe even pay higher prices?

The facts are, we have no way of knowing how much business we lost or saved through customer service training.

Sure, we can quote the statistic that it costs up to 10 times more to bring in a new customer instead of keeping an existing one. Sure, we can talk all day long about referrals we received because of great service. But we still cannot put a dollar figure to it. Which means we can’t go to the boss and give him hard and fast values for customer service training.

But I will tell you that those businesses who invest in this type of training grow faster, larger, and weather the economy better than their unskilled counterparts.

I will also tell you that in today’s marketplace, people cherish businesses who treat them right because it has become sort of a lost art or priority.

So maybe you can go into the boss and talk about the benefits and convince him to provide traing for you and the rest of your staff. And if you are the boss, abandon those hard and fast figures and deal in common sense. Just this once. You won’t regret it.

I promise.

David V. Greis
Dierector, The Customer Service training Institute
http://www.infowhse.com
http://www.customerservicetraininginstitute.com

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I’ve heard all the excuses and quite frankly, I just don’t undestand. People say training is too expensive or too inconvenient or too hard. On the contrary, just the opposite is the reality. The Customer Service training Institute has a full set of manuals covering basic through advanced concepts and it costs just $37.95 (See the spcial over on the right side of this page). These manuals are designed to be used in your spare time at home so there is no travel time or expenses involved and you can read the manuals in whatever spare time you might have.

So what’s the real reason people dont have these important skills? From the studying I have done, I have come to the conclusion that people are just either unwilling to learn or lazy.

That might soulnd a bit harsh, but the reality is the anyone, and I mean anyone, can get this training, fit it into their schedule, and get the skills they need. But it requires a little bit of effort to read the manuals and implement the concepts they teach. People think that training from a book is less effective but I strongly disagree! People taking seminars often get bored when the pace is too slow or get frustrated when the pace is too fast. Also, when the seminar is over, they have little, if anything, to fall back on when they go back to work!

For those who want to get the skills they need, I have a simple suggestion for you. Go to the right side of this page and pick a book. Any book. Buy it, pick it up, and read the darn thing. Anyone can do this and if you stop putting all your effort into finding excuses as to why you can’t get these skills, you just might wind up with a good,solid set of skills with a minimum amount of expense and effort.

Go ahead, pick something. And then read it……………………

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But now is also the perfect time to get some new customer service skills or update some older ones! One of the leaders in on-line training, the customer Service training Institute, has made it easy with their extremely popular customer Service Training manual set. These manuals, designed to be used in a self-paced environment such as your own home or office, are a very effective way to get new skills without the inconvenience of attending seminars or scheduled classes. Student progress at their own rate so no one gets left behind or becomes bored! It is a great way to learn and it’s even fun as well!

The Customer Service Training Institute is currently running a great special on this manual set which includes a series of 6 manuals covering basic through advanced skill sets. It is a great value and the perfect way for anyone to get the skills they need to suceed!

For more details, please go to the Customer Service Training Institute website at http://www.infowhse.com or just click on the link on the right side of this page.

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The Customer Service Training Institute (CSTI) is going to rolling out an exciting new membership program where people can get important Customer Service training information, articles, and resources sent to them every week automatically!

Every week (actually it’s a little more often than that!) members will receive an e-mail with an article pertaining to one aspect of Customer Service. The e-mail will be easy to read and be focused on that one segment of Customer Service and how you can learn, or improve, your skills in that area!

From what they hinted, the price is very reasonable. In fact, it was a lot less than I thought it was going to be! I promised not to release the price in this post but stay tuned to this page because we will announce the details, the price, and how you can join when everything is announced in the next week or two!

Some people have unreasonable expectations or desires. That will always be the case and there is little we can do to change that. Somepeople will always have an inflated vision or opinion of what they are worth or what they are entitled to in a particular situation. Just because they feel that way does not mean we have to follow through and give in to their demands or requests. In other words, we do not have to agree with their feelings.

But we do need to understand why they feel that way. Just like the economy changes and the world around us changes, so do the feelings of our customers towards us and our businesses. what was perfectly acceptable 20 years ago is not today.

Imagine what you would have thought if 20 years ago one of your customers demanded that he be able to check on the status of an order without calling you or coming into the store. You would have thought he was crazy.

But today, we have online resources that make this not only possible, but commonplace. Imagine if someone requested that he have one place to go where he could get the prices and availability for unlimited products from unlimited vendors, all without leaving their home. Again, you would have dismissed them outright but today, search engines are a way of life that we now take for granted.

Customer Service Training teaches us to be responsive and to listen to our customers. It teaches us to give them more of what they want and listen to their needs and expectations. When we do this, we learn what our customers want and need and it gives us guidelines for creating the type of products and services we know there is a demand for.

Sure, some customers will always be unreasonable. But the demands and requests of today help form the product development and what the world of tomorrow will look like. So instead of dismissing those unreasonable customers, listen to them and just maybe you can catch a glimpse into an opportunity for tomorrow.

The Customer Service Training Institute

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First of all, we imporve our performance, or learn new skills by investing time and effort into the process. We might have someone tell us what we need to do, or what we need to say, but it is still up to us to practice these new things and integrate them into our lives.

So, what do you say to the people who claim they have no time to learn anything new? What do you say to the person who ants to learn but says they have no time? Well, for even the busiest person, self paced training is the way to go. With self paced training, you can learn wherever and whenever you want. Maybe it’s while riding the train or bus to work. Perhaps spending a few minutes reading on your lunch hour. Heck, you can even traing for a couple of minutes reading while you, uhhhh, do what most of us do every morning……

OK, that’s too much information right there but the point is, with self paced training, you can take little chucks of time and do something useful with them. You don;t have to take hours out of your life attending classes or seminars. You can structure self paced training into any schedule, no matter how packed or busy that schedule might be.

CSTI, The Customer Service Training Institute (http://www.infowhse.com) is the best place to find self paced Customer Service training materials on just baout any aspect of Customer Service. Their training modules are priced so that anyone can afford them while still providing top shelf quality training that gives you the skills you need to perofmr at your best.

For weveryone who doesn’t know where to start when it comes to treating customers properly, keep in mind that your customers are just like you and I. We all want to feel appreciated, needed, and respected. If you can keep that in the front of your mind and tailor your thoughts, actions, and words to fit those factors, you will have a great head start on learning new skills!

The Customer Service Training Blog

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We have all been through that and it is rarely a pleasent experience and is almost always a humbling one. The important thing is to learn from these experiences and try to keep one step ahead.

Whenever we find ourselves looking back at something that should have been obvious, we almost always discover that we failed to look at things from the right point of view. In other words, our judgments and thought process were distorted because we had some preconceived notion or bias.

In other words, we failed to keep an open mind.

That is why it is important to enlist the help of othersas often as you can. Two people will look at the same situation or problem and come up with different ideas, opinions, and thoughts. That is because how we look at things is structured based on our life experiences in our past.

This alone is reason enough to get others involved in looking at every process or aspect of your business. Ask your customers, suppliers, employees, and anyone else you can think of what they think about you and your business and how it could be changed for the better.

You don’t have to take all the comments and suggestions and implement the! After all, this is your business. But you should try and understand each and every response to see whether there is any validity to it and why that response was forthcoming. Based on this kind of input you will get more ideas on not only what needs changing, but also on how to best go about making those changes.

Don’t try and do everything yourself or think of everything yourself. If you do, both you, and your business, will suffer.

The Customer Service Training Institute