Everyone wants to be successful. No one starts off in life and starts every day asking themselves “How can I fail today?” Instead, we ask ourselves, “How can we succeed?” The fact is, however, that most of us could be successful if we took the time to learn the things people need to understand in [...]

One of the most difficult tasks in business today is getting people the training they need. We have to fight against limited expenses, time constraints, and a mryiad of other things. But when it comes to Customer Service Training, we run into another roadblock. The inability to put a solid dollar figure on the value [...]

Over the last few days I have experienced some pretty amazing customer service. On both the good and bad sides. But the fact that there are bad experiences today frustrates me because there are no good reasons for not learning about Customer Service. I’ve heard all the excuses and quite frankly, I just don’t undestand. [...]

There is no better time to commit to learning something new than right now! Every one of us has something they want to accomplish during the new year. Perhaps it’s losing weight, trying to master a new sport, or maybe getting a new or better job. But now is also the perfect time to get [...]