Did you know that 68% of customers who discontinue relations with a company do so due to poor customer service? It is the number one reason for customers to defect from a…
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Recent Articles
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- How to Alienate Customers, Loose Business and Look Foolish ? or ? Can You Spot The Difference?
- The Move Toward Customer Care
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Did You Know????
Interesting Customer
Service Facts!Most customers who
leave your business
will never tell you
why they left!Most Customer Service
mistakes involve saying
one type of word
It can take as many
as 9 good experiences
to erase just one bad
experience!People with Customer
Service Training make
fewer mistakes and are
far more productive!Customer Service
Training saves the
average business
much more than it
costs them!People who possess
quality Customer
Service skills command
better compensation
than their unskilled
co-workers!