What No One Complains About………
Once you open for business, you will be subject to customer complaints of all shapes and sizes. “I don’t like this color”, “This was supposed to fit perfectly but I can see little gaps!”, and other comments. some will be valid and some will be absolutely ridiculous. But you have to address them all and you really need to do it with a smile on your face!
But there is one complaint you really never hear and that should indicate one of the msot important aspects of running your busness. That complaint is:
“You gave me too much!”
If you give your customer MORE than they purchase or expect, you will not get any complaints but chances are, your customer will be very pleased and satisfied with his or her purchase. People have a certain expectation whenever they purchase something and when you give them more, they are suprised and pleased. Doneright, this can give you a customer for life and a lot of referrals as well.
There are a ot of businesses out there who provide the bare minimum to their customers and run like crazy once they have your money. so many of these businesses exist that many people actually expect this kind of treatment and are suprised, even shocked, when someone gives them more than what they purchase!
That’s something to think about isn’t it?
Giving people more than what they purchase accomplishes several things at one time. first, it provides more value to the purchase and that alone might give you the business instead of your competition. Second, it shows that you value the business of your customer and have a genuine desire to do provide the best value you possibly can for them. Last, but certainly not least, it shows that not only do you value your customer but that you appreciate their business!
In today’s business environment, competition is higher than ever before. Businesses of all shapes and sizes are competing for each sale and every customer. Every business is looking for an edge.
Don’t go for gimmicks to lure customers in and disappoint them. go for something real that your customers will appreciate. Give them more than what they expect. You will be suprised what that will do for your business!
The Customer Service Training Institute
http://www.infowhse.com
