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Archive for June, 2010


Security Dodge, You Don’t Have A Clue!!!

By infowhse on Wednesday, June 30th, 2010 | No Comments

Most of the time in this blog we discuss what businesses should be doing each and every day to grow their business and improve Customer Saitsfaction. We try to make our comments relvant and enlightening so that everyone out there can benefit in some way by reading this blog on a regular basis. But sometimes [...]

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Wow! Talk About Arrogance!

By infowhse on Monday, June 28th, 2010 | No Comments

Sometimes it stakes a while to come up with a topic of interest for the next post. But sometimes, as is the case today, the topic comes right to us and smacks us over the head! Please read on: As someone who operates a website, we get placed on several mailing lists for various business [...]

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Expectations Do Not Equal Entitlement!

By infowhse on Tuesday, June 22nd, 2010 | No Comments

Over the last 45 years in business, I have seen a wide range of customer demands. From the person with a huge problem that wanted nothing to the person with the minor issue who demanded the world and then some. The truth is, in some circumstances people are deserving of some kind of settlement or [...]

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Customer Service Relationship Recovery!

By infowhse on Monday, June 21st, 2010 | No Comments

When the damage has been done, there is nothing more important than how you react and make attempts to recover your reputation. In fact, it is often possible to gain a customer for life after something has gone horribly wrong! In our training module Service Recovery Skills we talk about what to do after the [...]

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When the Customer is WRONG!

By infowhse on Saturday, June 19th, 2010 | No Comments

Over the last 35-40 years, I have been involved in many situations where the customers have been flat out wrong. Not close calls or judgement situations, just flat out wrong. They might have been at fault, contributed to the problem, or have a false impression about what they were entitled to. But the one thing [...]

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We’ve Been Working Hard For You!

By infowhse on Tuesday, June 15th, 2010 | No Comments

Sometimes Customer Service means more than having great service and great products. Take this blog for example. While it does market some truly great Customer Service Training products, it’s primary purpose and focus is to examine the entire customer experience and get people like you and I to think more like customers and less than [...]

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Balancing Needs

By infowhse on Monday, June 7th, 2010 | No Comments

We recently wrote a post about over delivering to your customers. That is, providing them with more than what they expect and giving them greter value. It was good advice and we still feel that way but we received a response that we felt had to be addressed. The response stated that sometimes overdelivering would [...]

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What No One Complains About………

By infowhse on Saturday, June 5th, 2010 | No Comments

Once you open for business, you will be subject to customer complaints of all shapes and sizes. “I don’t like this color”, “This was supposed to fit perfectly but I can see little gaps!”, and other comments. some will be valid and some will be absolutely ridiculous. But you have to address them all and [...]

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