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Dedication to Your Customers is a Very Effective
Way to Increase Business & Create Goodwill!

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Archive for May, 2010


If You Respect Your Customers, Keep Your Promises!

In business, you are only as good as your reputation. the thing about a reputation, though, is that it takes years to create and minutes to ruin! This is the same for Internet Business and also physical storefront businesses. The key rule of thumb should be: “If you say you are going to do something, [...]

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Hey, That’s Out of My Control!

I cannot count how many times I have been told by someone that something “was out of their control”. As that should be reason enough to satisfy me for the problem that I am experiencing. As far as customers are concerned, however, your problems are your problems and they are of no concern to them! [...]

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Who Are You?

Do your customers know who you are? Or do they have a perception of who you are? Though perceptions can be completely wrong, they are still as powerful as the reality and that is what is really dangerous! A perception is what people really THINK is reality. You may be a real nice guy but [...]

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