Something That Frank Haywood & I Agree On!!!
Much negative stuff has been written about Frank Haywood and his company We’re Bazaar in this blog because this blog is all about running and Internet Business and what you should and should not do. lately, Frank Haywood and We’re Bazaar have been the examples of what not to do. But Frank haywood has made a post in his blog that we agree with 100%. that is the value of hiring quality people for your business.
Frank Haywood and We’re Bazaar have done a lot of things wrong from failure to deliver products purchased to non support to ignoring customer inquiries and delivering promised products late. This is not an opinion but rather the results of personal experiences with Frank Haywood and We’re Bazaar. But now, Frank Haywood is telling us that was because he hired the wrong people to do these tasks and that is the reason for his problems.
Frank Haywood even admits these people have caused damage to his business and reputation. And that is precisely why you need to have the right people and procedures in place from the start and monitor your business every step of the way.
Frank Haywood is 100% right when he says that no one person can do everything right or be an expert on every aspect of operating an internet business. But he is also 100% right in the fact that when people do ot do their jobs, it is the business and it’s owner who suffers, not that individual.
Let’s say your business, Acme Widgits hires Herb Gowillowitz to be in charge of product delivery and customer support. All Acme’s customers see is that they are not getting the support they need or their products delivered if herb is not doing his job. they don’t even kow who Herb is or what he is supposed to be doing. All they know is that they are not getting what they feel they are entitled to. So Acme gets the bad reputation not Herb.
Is this the problem with Frank Haywood and We’re Bazaar? It could be although I really have my doubts because this has been going on for at least 2 years and probably longer. Which means that even if Frank Haywood hired the wrong person or people, he was not monitoring the business as he should. Frank Haywoods blog posts center on quick profitability and other money oriented things and little on customer satisfaction so we remain suspect. When he says it is alright to deliver flawed products in order to get them out fast, that concerns us.
But he is right about hiring quality people. But even if you do hire the very best and brightest, it is the responsibility of the business owner to monitor their performance and effectiveness because it is the business, and not the individual, who will bear the damage long term.
Just ask Frank Haywood and We’re Bazaar. They realize this first hand. Now let’s see if they actually do anything about it!
The Customer Service Training Institute
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