What’s Wrong With Businesses Today????
For those of you who have followed this blog in the past, you have seen several posts about an Internet businessman named Frank Haywood and his company We’re Bazaar. Frank is an internet marketer who sells his products and services to other marketers. While I think he is a nice guy (or at least appears to be) his business model leaves a lot to be desired.
In past posts, we have talked about him failing to deliver products he has promised. We have talked about him blocking and deleting negative comments and only posting priase and positive testamonials so that his customers, and new ones never get the “real picture”. We have also talked about him not replying to messages, not answering support questions when his products do not work, and other routine customer support issues that go unaddressed.
While it may seem that I am picking on Frank haywood, I most certainly am not. I am just reporting actual personal experiences. I am not acting on reports from others or unsubstantiated stories or gossip. This is 100% my personal experiences with Frank Haywood and We’re Bazaar.
Almost two years ago I purchased a product and was supposed to receive another product worth $125 free. Here it is almost two years later and I have yet to receive it. Frank no longer replies to e-mails asking when the product is going to be sent. No offer to refund or anything else either. Just total unresponsiveness. Personal experience. Fact, not fiction.
Lately I placed a support ticket for a problem with his product. A week later and no reply. Others have gone months without replies. Personal experience. Fact, not fiction.
I am writing this to give examples of what many businesses do today when it comes to their customers. Frank haywood has a lot of product and services now and he keeps opening up more every year. While this is good for business, if you fail to support your customers as you grow, that is not a good thing.
Another thing that Frank Haywood seems to love to do is give a dealine for something and then not meet that deadline. He will promise a product by next week and then 3 weeks later you are still waiting! Join his software Membership site (PLR codeMine) and you will experience this first hand. For 3 months he has been promising something to his members as a free bonus and it still hasn’t been provided yet! But he keeps on accepting those monthly payments, doesn’t he?
I think what really bothers me is that he admits to all of this with a somewhat recent blog post where he says you should not wait until the bugs are addressed before you release something. He says just go and release something even if it is not ready! make a deadline and then don’t meet it because it just makes the product more desireable. He points out that when people want something they can’t have, they will buy it faster when it does arrive!
I don’t like the way Frank Haywood runs his business but I am powerless to get things to change. I should also say that Fran haywood is not alone in the way he does business. there arre many people who operate their business by always dangling a “carrot” in front of people just to get them to buy. But I question the long term consequences of this type of behavior.
You see, Customer Service is not a “just for tday” exercise. Customer Service is an experience that builds over time. The customers feelings about your business change every time the two of you interact. You either exceed the customer expectation or you disappoint them. Each time you disappoint a customer, you run the risk of losing them.
Once that happens, all the slick marketing and copyrighting will not bring them back. Trust me, Frank. You need to change the way you treat your customers. It will benefit you and your busines in the end.
The Cutomer Service Training Institute
http://www.infowhse.com
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